FAQS NAVIGATOR
Our Guide to Common Queries
1. What is Dreamz Education Centre?
Dreamz Education Centre is a leading coaching institute established in 2007, offering high-quality classroom and online coaching for Class 11–12 Board Exams, NEET, and JEE preparation.
2. What makes Dreamz different from other coaching institutes?
We offer highly qualified faculty, personalized attention, scientific teaching methodology, and a student-first philosophy that ensures strong academic performance.
3. What subjects are taught at Dreamz?
We provide complete coaching in Physics, Chemistry, Mathematics, and Biology for both Board Exams and competitive exams.
4. Are Dreamz faculty members experienced?
Yes. Our faculty includes teachers with B.Tech, M.Tech, M.Sc, M.Phil, and B.Ed qualifications. They are experienced, dedicated, and supportive both inside and outside the classroom.
5. Do you offer online courses as well?
Yes. Dreamz Online Class provides LIVE classes, video lectures, PDFs, assignments, tests, and complete exam preparation for Class 11, Class 12, NEET, and JEE.
6. Does Dreamz provide doubt-clearing sessions outside regular class hours?
Yes. Dreamz faculty members offer extra doubt-clearing sessions, both in-person and online, to ensure that every student fully understands each topic.
1. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and other secure online payment options available on our website.
2. Is online payment safe on your website?
Yes. All transactions are processed through secure, encrypted payment gateways to ensure your safety.
3. Will I receive a payment receipt?
Yes. A digital receipt is automatically generated and sent via email/SMS after successful payment.
4. Can I pay the course fees in installments?
Installment options may be available for selected courses. Students can contact the centre for details.
5. What should I do if my payment fails?
Please wait for 10–15 minutes. If the amount is deducted but not reflected, contact your bank and then reach us at dreamzeducation07@gmail.com or WhatsApp.
6. How can I confirm that my payment has been successfully processed?
After completing your payment, you will receive an automatic confirmation message via email/SMS, and your course will be activated instantly. You may also check the “My Courses” section on your profile.
1. What is your return and refund policy?
You can request a refund within 30 days of purchase, provided the product is unused and in its original condition.
2. How do I request a refund?
Email us at dreamzeducation07@gmail.com with your order details. Refunds are processed after inspection of your returned item.
3. How long does it take to receive a refund?
After approval, refunds are returned to your original payment method within a few business days.
4. Are sale items refundable?
No. Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
5. Do I need to pay for return shipping?
Yes. Students must pay for return shipping. The shipping fee is non-refundable.
6. Can I cancel my order before the item or course is activated?
Yes. You may cancel your order before course activation or before the product is shipped. Simply contact our support team to initiate the cancellation process.
1. How do I enroll in an online course?
Visit onlineclass.dreamzkolkata.com, select your course, click “Enroll Now,” and complete the payment.
2. Will I get instant access after enrolling?
Yes. Our system provides one-click activation, and students get immediate access to all purchased course materials.
3. What features do I receive with an online course?
You get LIVE classes, topic-wise videos, downloadable PDFs, assignments, online tests, evaluation, and progress tracking.
4. Can I access the course on mobile?
Absolutely. Download Dreamz Online Class App from Google Play Store or Apple App Store for fast and easy access.
5. What should I do if I don’t receive course access after payment?
Contact us immediately by phone or email, and our support team will activate your course manually.
6. What should I do if I entered the wrong details during enrollment?
If you made an error during registration (name, phone number, email, class, etc.), contact our support team immediately. We will correct the information in your student profile.
1. How can I contact Dreamz for support?
You can call or WhatsApp us at 9230527415 / 8961945614 or email us at dreamzeducation07@gmail.com.
2. What are your centre locations?
We have centres in Barasat (two campuses), Barrackpore, and Sodepur.
3. How can I get academic help if I miss a class?
Students can access recorded video lectures, assignments, and request special doubt-clearing sessions.
4. Where can I get updates about classes and tests?
All students receive automated Google Calendar notifications for classes, exams, and deadlines.
5. Is technical support available for the online platform?
Yes. Our tech team helps with login issues, activation problems, app support, and assignment submissions.
6. What support is available if I face issues accessing tests or video lectures?
If you experience problems with tests, videos, or study materials, our technical support team will resolve the issue quickly through WhatsApp, phone support, or remote assistance.
